Terms and conditions
These terms apply from 22 October 2026. Each contract is governed by the terms published at the time it is concluded.
1. Seller
| Business name | VERALDA, zajednički obrt za poljoprivredu, vl. Olga Visintin i Luciano Visintin |
|---|---|
| Registered address | Kršin 3, HR-52474 Brtonigla – Verteneglio |
| OIB | 52046688986 |
| VAT | registered for VAT in Croatia |
| Craft registration number | 91616280 |
| Craft licence number | 18010400888 |
| Craft register entry | Decision of the Istria County KLASA UP/I-311-03/24-01/77, 8. 7. 2024. |
| info@veralda.hr | |
| Phone | +385 (0)52 774 111 |
| IBAN | HR6723400091160444458 (PBZ) |
Written notices and complaints may be sent by post to Kršin 3, HR-52474 Brtonigla – Verteneglio, Croatia, or by e-mail to info@veralda.hr. You can reach us by phone at +385 (0)52 774 111.
2. Scope
These terms govern the sale of Veralda wines and olive oils to customers:
- in our wine cellar at Kršin 3, HR-52474 Brtonigla – Verteneglio, Croatia, and
- at a distance, when you order by phone or e-mail (a distance contract within the meaning of the Croatian Consumer Protection Act, NN 19/22, 59/23, 59/26; hereinafter: the Act).
The website veralda.hr currently serves as a catalogue: it contains product descriptions and product information, but no prices, no basket and no online purchasing. Products shown on the website do not constitute an offer to conclude a contract.
3. Products and prices
The main characteristics of each product (type, volume, alcohol content, allergens and other mandatory information) are listed on the page of each wine and oil and, on request, are also sent with our offer.
Prices are not published on the website. The price of each product, the delivery cost and the total amount are given in our offer before you commit to a purchase (section 5). All prices are in euros and include VAT. The price also includes the packaging deposit of EUR 0.10 per bottle.
4. Order conditions
- Wines and olive oils can only be ordered in cases of 6 bottles, i.e. in quantities of 6, 12, 18 bottles and so on. A wooden case of 6 bottles counts as one case of 6 bottles.
- Magnums (1.5 L and larger) are an exception and can be ordered individually.
- A case of 6 bottles may contain different wines and oils (mixed case).
- We sell wine only to persons aged 18 or over (section 8).
5. How the contract is concluded (orders by phone or e-mail)
- Enquiry. Contact us by phone at +385 (0)52 774 111 or by e-mail at info@veralda.hr and tell us the products and quantities, whether you want delivery or collection at the cellar and, for delivery, the address in Croatia. When we call you, we introduce ourselves and state the purpose of the call at the start.
- Offer. Before you commit, we send you a written offer by e-mail with the products and quantities, the price of each product including VAT, the delivery cost, the total amount, the payment method, the delivery time and links to these terms and to the Withdrawal form. The offer is valid until the date stated in it.
- Checking and corrections. Please check the offer. If anything is wrong (product, quantity, address), let us know and we will send a corrected offer. You are not bound by anything until you accept the offer.
- Acceptance. The contract is concluded when you confirm that you accept the offer, by replying to our e-mail or by phone.
- Confirmation on a durable medium. After the contract is concluded, and at the latest on delivery, we send you an e-mail confirming the contract, with these terms, the information on the right of withdrawal and the withdrawal form (Act, Article 76).
Language. The contract is concluded in Croatian or English, as you choose.
Storage of the contract. We keep the offer, your acceptance and the confirmation in our e-mail correspondence. We will send you a copy again on request at info@veralda.hr.
Communication costs. We do not charge any extra fee for ordering by phone or e-mail. You only pay the usual cost of the call or internet connection charged by your provider.
6. Payment
Orders by phone or e-mail are paid by bank transfer according to the details in the offer: IBAN HR6723400091160444458 (PBZ), quoting the payment reference stated in the offer. We dispatch the goods, or prepare them for collection, once we have received the payment.
An invoice is issued for every purchase.
7. Delivery and collection
- Delivery is available only to addresses in the Republic of Croatia, by the courier DPD. The delivery cost is stated in our offer, before you commit to a purchase, and is paid by the customer. You do not have to pay any costs that were not stated to you before the contract was concluded.
- The delivery time is stated in our offer. Unless agreed otherwise, we deliver no later than 30 days after the contract is concluded (Act, Article 48).
- Collection at the cellar is free of charge, at Kršin 3, HR-52474 Brtonigla – Verteneglio, on working days from 8 am to 4 pm.
- The risk of accidental loss of or damage to the goods passes to you when you or a person designated by you (other than the carrier) take possession of the goods (Act, Article 49). Until then the risk is ours.
- Inspecting the parcel. Please inspect the parcel on receipt, have any visible damage noted by the courier and let us know. This helps us solve the problem faster but does not affect your statutory rights under section 10.
- Failed delivery. If the parcel cannot be delivered, it is returned to us and we will contact you by phone or e-mail to arrange a new delivery or collection at the cellar. We will tell you the cost of a new delivery before sending the goods again.
8. Age restrictions
The sale of alcoholic beverages to persons under 18 is prohibited. We sell and deliver wine only to persons aged 18 or over. Olive oil is not subject to this restriction.
- Distance orders and delivery: by placing an order you confirm that you are at least 18 years old. Every customer must, at the courier's request, show a document proving that they are of age. If proof of age is not provided, a parcel containing wine will not be handed over.
- At the cellar: we may ask for an identity document when you buy or collect wine. If you cannot prove that you are of age, we will not sell or hand over the wine.
9. Right of withdrawal
If you are a consumer and bought at a distance (by phone or e-mail), you have the right to withdraw from the contract within 14 days without giving any reason (Act, Article 79). This right does not apply to purchases made at the cellar.
Withdrawal period
The period starts on the day on which you, or a third party designated by you other than the carrier, take possession of the goods. If one order is delivered in several parcels, the period runs from receipt of the last parcel.
How to withdraw
Before the period expires, send us a clear statement of your decision to withdraw, by post to VERALDA, zajednički obrt za poljoprivredu, vl. Olga Visintin i Luciano Visintin, Kršin 3, HR-52474 Brtonigla – Verteneglio, Croatia, or by e-mail to info@veralda.hr (Act, Article 81). Please include your name, address and phone number or e-mail. You may use the Withdrawal form, but it is not obligatory. The deadline is met if you send your statement before it expires. We will confirm receipt of your statement by e-mail without delay.
Refund
We will refund all payments received from you, including the delivery cost, without undue delay and at the latest within 14 days of the day we receive your withdrawal statement. We will use the same means of payment you used, unless you expressly agree otherwise, and you will not incur any fees. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier (Act, Article 83).
Returning the goods
Please send or bring the goods to Kršin 3, HR-52474 Brtonigla – Verteneglio, Croatia, without undue delay and at the latest within 14 days of the day you sent us your withdrawal statement. The deadline is met if you send the goods before it expires. You bear the direct cost of returning the goods (Act, Article 84).
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning (Act, Article 84).
When there is no right of withdrawal
Under Article 86(1) of the Act, the consumer has no right of withdrawal where the contract concerns:
- sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (point 5);
- the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader (point 7).
10. Liability for defects (lack of conformity)
We are liable for defects in our products in accordance with the Croatian Civil Obligations Act (Zakon o obveznim odnosima, hereinafter: ZOO):
- we are liable for any defect that existed when the risk passed to the buyer, whether or not we were aware of it (ZOO, Article 400);
- we are liable for defects that become apparent within two years of delivery (ZOO, Article 404);
- a defect that becomes apparent within one year of delivery is presumed to have existed at delivery, unless we prove otherwise (ZOO, Article 400);
- as a consumer, you should notify us of the defect within two months of discovering it (ZOO, Articles 403 and 404);
- you may request removal of the defect or replacement with a product without defects, a price reduction or termination of the contract, under the conditions set out in the ZOO (Articles 410 to 412). Replacement or repair is free of charge for you (ZOO, Article 410a).
If you terminate the contract or request a replacement because of a defect, we bear the cost of returning the defective product. Please notify us of the defect by post or e-mail, ideally with a photo of the product and the invoice or order number.
11. Complaints
You can submit a written complaint at our cellar, by post to VERALDA, zajednički obrt za poljoprivredu, vl. Olga Visintin i Luciano Visintin, Kršin 3, HR-52474 Brtonigla – Verteneglio, Croatia, or by e-mail to info@veralda.hr (Act, Article 10). We confirm receipt of the complaint without delay and send a written reply within 15 days of receiving it, by post or e-mail.
12. Out-of-court dispute resolution
If we cannot resolve a dispute by agreement, you may turn to the following body for out-of-court resolution of consumer disputes:
Mediation Centre of the Croatian Chamber of Trades and Crafts (Centar za mirenje pri Hrvatskoj obrtničkoj komori)
Ilica 49/II, 10000 Zagreb, Croatia
E-mail: mirenje@hok.hr
www.hok.hr
We undertake to take part in mediation proceedings before that body.
13. Personal data
How we process your personal data is described in our Privacy policy.
14. Final provisions
Contracts are governed by Croatian law. This does not deprive consumers of the protection afforded by the mandatory provisions of the law of the country of their habitual residence. We may amend these terms; amendments do not affect contracts concluded before they are published.